FREQUENTLY ASKED QUESTIONS - FAQ'S
Q. How do I order from the AHS Sydney website?
- Browse through our product range and select the product you require using the menu above.
- Click on the information button for product options.
- Enter the quantity you require and click the "Add To Cart Button".
- Your product will now be in what's called a shopping cart. Here the total and product details are listed.
- You can now either continue shopping or checkout your order. When you have all the products you require checkout your order.
- First time users will be asked to fill in a form and create a password. Fill the form in and follow the prompts and the order will be placed.
When you return to the web site at a later date to place another order you can enter your username and password and your details will be retrieved from our database.
Q. I can't find the product I would like to buy on the web site?
A. Currently we have only a small product range available on this web site. We are always working on adding new products. Use the search function towards the top of this page to be sure that the product is not on this web site. If so please call AHS SYDNEY on 02 9653 2847 for any products you cannot find.
Q. How do I pay for goods?
A. Paying for goods is easy with us. You can use Mastercard or Visa credit cards. Alternatively, if you are an existing customer you can choose to have your account invoiced. For new customers we also offer a 14 day account (subject to approval) that will be invoiced to the details you supply.
Q. I have registered/purchased before but have forgotten my password to login.
A.Your password can be retrieved by our database from our password retrieval page. Simply enter your email address that you registered with and a new password will be sent to your email inbox. Please note there may be a short delay in receiving this email depending upon your server and internet connection.
Q. My email address has changed since I registered. How can I change it?
A. If your email address has changed you will need to login with your old email address and change your email address from the "My Account" page of this website. If this is not possible or you cannot remember your old password, you will need to re-register with your new email details as a new customer.
Q. When can I expect to receive my order?
A. It depends on the goods you order, most stock items usually ship within 24 hours. You will be notified via email when your order has entered our business system. This email will provide estimated shipping dates of your order. In addition to the email order confirmation when all or any part of your order leaves our warehouse you will also be sent an email containing shipping consignment numbers.
If you have any other questions you need answered please send us a message through the CONTACT FORM