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Returns & Exchange Policy


1.Pack all the items in the original packing. Items bought as sets must be returned in sets.

2.Fill in the return request form attached to the order.

3.Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).

4.Send the parcel to return address (contact us for return address)



5.After you have sent the parcel, please inform us of that by sending an email to iw@ahssydney.com.au



Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.


TERMS AND CONDITIONS


15.1 If the Customer is not satisfied with a Standard Product(s) for any reason, they may request either a replacement or refund for the Product(s) within 30 days from the date of purchase. The Customer does this by calling AHS Sydney on 02 9653 2847 to request a Return of Goods Authorisation (RGA)

15.2 Custom Product(s) cannot be returned or refund requested unless the Product is affected by a quality issue or the Product does not match the artwork proof signed-off by the Customer. In this instance, and where substandard product has been supplied, AHS SYDNEY will organise the return of goods via our specified courier or may determine that the value of the products is lower than the cost to return and the customer will be instructed to retain the goods and a credit will be processed immediately.

15.3 Software Products are guaranteed to be virus free. For this reason, once packaging is opened these Products cannot be returned.

15.4 All products must be returned in saleable condition and in original packaging. The Customer is responsible to arrange return of the Product(s) via registered post or by courier to guarantee receipt of goods. Once the Product(s) have been received replacement Product(s) can be arranged or a credit is issued to the Customer's account. Where the error is an AHS SYDNEY error, transport costs will also be credited.

Please refer to our page TERMS AND CONDITIONS

Our return and refund policy is described above. According to Australian law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.